Is casino management an art? It is for the best casino managers! And Bill Zender knows the art of casino management. In addition to having worked in, managed, and owned casinos for decades, Zender has also been an enforcement agent for the Nevada Gaming Control Board, as well as spent time as an advantage player, exploiting the vulnerabilities of casinos from the civilian side of the tables. Today, he travels the globe consulting for the international casino industry. In Casino-ology, Zender argues against excessive card-counter and shuffle-tracker countermeasures in favour of hand production to increase profits, and concludes that rhythmic dice rollers are not the threat they are made out to be. He details the dangers of customer-service breaches; ill--conceived non-negotiable chip programs; and past-posting, marked-card, and false-shuffle scams. He addresses player tracking systems, 6-5 payouts for blackjacks, the sub-tleties of marketing to Asian customers, nuances of the derivative pit games, even the science of turning around a distressed casino. By challenging long-cherished conventions, this book provides contrary and radical, yet proven, solutions to common gaming issues, all in the service of refining the art of casino management.