This book analyses the methods and outcomes of quality assurance in different fields. Chapter One reviews the concept of quality and its applicatio...

Quality of products/services assumes great importance for manufacturers/providers in the modern competitive world. In fact, the quest for quality i...

Provides a unique perspective on the philosophy and application of the key management strategies of the 1990's. The lessons learned are as relevant...

This book provides an insight into industrial organization thinking at the turn of the century.

The opening study in Total Quality Management (TQM): Concepts, Implementation and Applications investigates the quality of administrative services ...

Organisational stress has become a crucial challenge for contemporary business undertakings. There is adequate empirical evidence which indicates a...