"Conducting conversations is a key competence for providing comprehensive support for children in day-care centers. Specialists know that structured discussions are a key success factor for cooperation with the actors involved, but how does it succeed? Holger Lindemann, Ursula Günster-Schöning, Petra Lahrkamp and Nikola Siller provide well-founded answers to this question. The authors have many years of experience in systemic consulting, organizational development, and advanced training in day-care centers. They not only focus on the individual conversation, but also on the design of the Relationship to the families during their entire day-care center. The book offers practical solutions and the tools for creating a wide variety of conversation situations. The basics, basic techniques and building blocks of systemic conversation are explained in an understandable and comprehensive manner and through numerous exercises and the like nd simulations made tangible. This textbook is suitable for self-reflection as well as for use in training, advanced training courses and workshops. It provides the ideal basis for professionalizing your own conversation. Additional download materials in the form of worksheets are available for all exercises. The associated card set consists of 2 overview cards and 41 structure cards for all the building blocks and steps involved in conducting a conversation. The cards contain wording examples and reflection questions for conducting conversations. They are used for planning and practicing the most varied of conversation situations and as a reminder "